Thank you for opting to subscribe to MyBusinessWorks.
The provision of MyBusinessWorks, and the products and services contained therein, is governed solely by this Subscriber Terms and Conditions, which is an agreement made between you ("Customer" or "You") and Business Centric Services Group Limited ("BCSG") and sets out our commitments to You and your commitments to us. Barclays Bank PLC ("Barclays") is acting solely as an introducer of BCSG and not as its partner, representative or agent. As such, the Application and your receipt of BSCG Services shall be governed by an agreement between you and BSCG, not by an agreement between you and Barclays. Accordingly, Barclays accepts no liability relating to your use of either the BSCG Services or the Application, save in relation to any: (i) fraud or fraudulent misrepresentation made by Barclays; (ii) death or personal injury caused by the negligence of the Barclays Group and/or its employees, subcontractors and/or agents; or (iii) any other liability that cannot be excluded at law. Barclays Group means Barclays (as defined), its parent company and any companies Barclays or its parent company totally or partly own at any time. If you are unsatisfied in any way with MyBusinessWorks, you should contact BCSG on 0845 60 80 280 or e-mail firstname.lastname@example.org.
As of 1 July 2015, calls to 084 numbers will have the service charge capped at 7p per minute plus your phone company’s access charge. For example, O2’s access charge is as follows: from mobiles, 25 pence per minute, from landlines, 5 pence per minute.
Note: The Products which form part of the Services (with the exception of the MyBusinessWorks Helpline, the MyBusinessWorks Dashboard and Legal Manager) are supplied by Third Party Product Providers. As such, additional terms and conditions govern Your use of each Product and it is a requirement of Your subscription to the Services that You read and accept all additional terms and conditions of each Third Party Product Provider listed below and of Legal Manager prior to using the Services and/or relevant Product. These additional terms and conditions are set out at: www.mybusinessworks.co.uk/partner_terms
Should such additional terms and conditions not be acceptable to You, You must not use the Services and must notify us within 14 Business Days of entering into this Agreement. In such event, Supplier will issue a full refund to Customer for any amounts already paid under this Agreement.
We may collect Personal Data about you from a number of sources, including the following:
1.1. From you when you agree to take a service or product from us, in which case this may include your contact details, date of birth, how you will pay for the product or service and your bank details.
1.2. From you when you contact us with an enquiry or in response to a communication from us, in which case, this may tell us something about how you use our services.
1.3. From documents that are available to the public, such as the electoral register.
1.4. From when you interact with us for sales, registration and payment.
1.5. Information about your system as it interacts with us such as your IP address and browser information.
2.1. Personal Data about our customers is an important part of our business and we shall only use your Personal Data for the following purposes and shall not keep such Personal Data longer than is necessary to fulfil these purposes:
2.1.1. To help us to identify you when you contact us.
2.1.2. To deliver or allow access to the products and services you have agreed to take from us.
2.1.3. To help us to identify accounts, services and/or products which you could have from us or selected partners from time to time. We may do this by automatic means using a scoring system, which uses the Personal Data you have provided and/or any information we hold about you and Personal Data from third party agencies (including credit reference agencies).
2.1.4. To help us to administer and to contact you about improved administration of any accounts, services and products we have provided before, do provide now or will or may provide in the future.
2.1.5. To allow us to carry out marketing analysis and customer profiling (including with transactional information), conduct research, including creating statistical and testing information.
2.1.6. To help to prevent and detect fraud or loss.
2.1.7. To allow us to contact you in any way (including mail, email, telephone, visit, text or multimedia messages) about products and services offered by us and selected partners unless you have previously asked us not to do so.
2.1.8. We may monitor and record communications with you (including phone conversations and emails) for quality assurance and compliance.
2.1.9. We may check your details with fraud prevention agencies. If you provide false or inaccurate information and we suspect fraud, we will record this.
2.3. We may allow other people and organisations to use Personal Data we hold about you in the following circumstances:
2.3.1 Business Centric Services Group Limited will share your data with Barclays Bank Plc and its group companies (together referred to as "Barclays"). Barclays uses and retains details you give about yourself and others to manage your product holding and provide you with any services in connection with it (if you’re an existing Barclays customer), for research or analysis, to prevent and detect fraud, money laundering and other crime, carry out regulatory checks and meet their obligations to any relevant regulatory authority. For these purposes, Barclays may need to pass your information to third parties, including or collected online to people who provide a service to them or are acting as their agents, on the understanding that such third parties will keep the information confidential. If Barclays transfers your information to a third party located in another country, they will make sure that such third party agree to apply the same levels of protection as Barclays is required to apply to your information and to use your information strictly in accordance with Barclays’ instructions.”
2.3.2. If we, or substantially all of our assets, are acquired or are in the process of being acquired by a third party, in which case Personal Data held by us, about our customers, will be one of the transferred assets.
2.3.3. If we have been legitimately asked to provide information for legal or regulatory purposes or as part of legal proceedings or prospective legal proceedings.
2.5. In connection with any transaction which we enter into with you:
2.5.1. We, and other companies in our group, may carry out credit and fraud prevention checks with one or more licensed credit reference and fraud prevention agencies. We and they may keep a record of the search. Information held about you by these agencies may be linked to records relating to other people living at the same address with whom you are financially linked. These records will also be taken into account in credit and fraud prevention checks. Information from your application and payment details of your account will be recorded with one or more of these agencies and may be shared with other organisations to help make credit and insurance decisions about you and members of your household with whom you are financially linked and for debt collection and fraud prevention. This includes those who have moved house and who have missed payments.
2.5.2. If you provide false or inaccurate information to us and we suspect fraud, we will record this and may share it with other people and organisations. We, and other credit and insurance organisations, may also use technology to detect and prevent fraud.
2.5.3. If you need details of those credit agencies and fraud prevention agencies from which we obtain and with which we record information about you, please write to our Data Protection Manager at Business Centric Services Group Limited, 130 Old Street, London, UK, EC1V 9BD.
We have strict security measures to protect Personal Data.
3.1. We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.
3.2. We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.
3.3. It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when you finish using a shared computer.
4.1. If you communicate with us using the Internet, we may occasionally email you about our services and products. When you first give us Personal Data through the Website, we will normally give you the opportunity to say whether you would prefer us not to contact you by email. You can also always send us an email (at the address set out below) at any time if you change your mind.
4.2. Please remember that communications over the Internet, such as emails and webmails (messages sent through a website), are not secure unless they have been encrypted. Your communications may go through a number of countries before they are delivered - this is the nature of the Internet. We cannot accept responsibility for any unauthorised access or loss of Personal Data that is beyond our control.
4.3. We may use 'cookies' to monitor how people use our site. This helps us to understand how our customers and potential customers use our website so we can develop and improve the design, layout and function of the sites. A cookie is a piece of information that is stored on your computer's hard drive through your browser, to recognise your browser and which records how you have used a website. This means that when you go back to that website, it can give you tailored options based on the information it has stored about your last visit. You can normally alter the settings of your browser to prevent it from accepting cookies.
5.1 What are cookies? A cookie is a piece of information that is stored on your computer's hard drive through your browser, to recognise your browser and which records how you have used a website. This means that when you go back to that website, it can give you tailored options based on the information it has stored about your last visit. You can normally alter the settings of your browser to prevent it from accepting cookies.
Some services on this website require us to collect personal information from you. To comply with the Data Protection Act, we have a duty to tell you how we store the information we collect and how it is used. Any information you do submit will be stored securely and will never be passed on or sold to any third party.
Log files are maintained and analysed of all requests for files on this website's web servers. Log files do not capture personal information but do capture the user's IP address, which is automatically recognised by our web servers.
Aggregated analysis of these log files is used to monitor website usage. These analyses may be made available to BCSG staff and partner agencies to allow them to measure, for example, overall popularity of the site and typical user paths through the site.
BCSG will make no attempt to track or identify individual users, except where there is a reasonable suspicion that unauthorised access to systems is being attempted. In the case of all users, BCSG reserves the right to attempt to identify and track any individual who is reasonably suspected of trying to gain unauthorised access to computer systems or resources operating as part of BCSG web services.
As a condition of use of this site, all users must give permission for BCSG to use its access logs to attempt to track users who are reasonably suspected of gaining, or attempting to gain, unauthorised access.
All web log file information collected by BCSG is kept secure and no access to raw web log files is given to any third party.
5.3 The cookies we use are explained below:
Google Analytics: We use Google Analytics to monitor traffic levels, search queries and visits to this website.
Google Analytics stores IP address anonymously on its servers in the US, and neither BCSG nor Google associate your IP address with any personally identifiable information.
These cookies enable Google to determine whether you are a return visitor to the site, and to track the pages that you visit during your session.
The following cookies are collected by Olark web chat:
These cookies are used to identify your unique session on the website. Typically used to maintain the integrity of your session while transacting information with a website (accessing secure areas, forms submissions etc)
5.4 How to reject cookies
5.5 Turning Off Cookies in Different Browsers
The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-ons settings or visiting the website of its manufacturer.
More information: For more information generally on cookies, including how to disable them, please refer to aboutcookies.org (http://www.allaboutcookies.org/). You will also find details on how to delete cookies from your computer.
6.1. The Website may include third-party advertising and links to other websites. We do not provide any personally identifiable customer Personal Data to these advertisers or third-party websites.
6.3. We exclude all liability for loss that you may incur when using these third party websites.
7.4. If you would like access to the Personal Data that we hold about you, you can do this by emailing us at email@example.com or writing to us at the address noted above. There may be a nominal charge of £10 to cover administrative costs.
7.5. We aim to keep the Personal Data we hold about you accurate and up to date. If you tell us that we are holding any inaccurate Personal Data about you, we will delete it or correct it promptly. Please email us at firstname.lastname@example.org or write to us at the address above to update your Personal Data.